Terms of Use

1. Acceptance of These Terms

Welcome to ORA Cosmetics.

These Terms of Use (“Terms,” “Terms of Use,” or “Agreement”) govern your access to and use of the ORA Cosmetics website, ORA-US.com, including its pages, content, products, services, features, and related online services.

By accessing or using the website, placing an order, creating an account, or otherwise interacting with the website, you agree to comply with these Terms and our applicable policies.

If you do not agree with these Terms, please do not use the website.

These Terms are subject to applicable federal, state, local, and international laws and do not limit any mandatory consumer rights.

2. About ORA Cosmetics

ORA Cosmetics is a personal-care and beauty-products brand offering products such as soaps, skincare, haircare, and other cosmetic and personal-care products.

Product availability, descriptions, packaging, ingredients, pricing, and other information may change from time to time.

3. Website Eligibility

By using ORA-US.com, you represent that:

• You are legally capable of entering into an agreement under the laws applicable to you; or
• You are using the website with the involvement and permission of a parent or legal guardian where required by law.

You agree to provide accurate information when placing orders or creating an account.

4. Website Use

You may use the website for legitimate personal or business purposes consistent with these Terms and applicable law.

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with website operation or security.
• Introduce malicious software, viruses, or harmful code.
• Attempt to access another customer’s account.
• Use automated systems to improperly collect or scrape website information.
• Misrepresent your identity or relationship with ORA Cosmetics.
• Submit fraudulent orders or payment information.
• Abuse promotions, discounts, refunds, or other offers.
• Use website content to create misleading representations about ORA Cosmetics.
• Engage in activity that could damage the website, customers, or ORA Cosmetics.

5. Customer Accounts

Certain website features may require an account.

If you create an account, you are responsible for:

• Providing accurate information.
• Maintaining the confidentiality of your login credentials.
• Keeping your account information current.
• Taking reasonable precautions to protect your account.
• Not allowing unauthorized individuals to use your account.

You should notify ORA Cosmetics promptly if you believe your account has been compromised.

ORA may suspend or restrict an account where reasonably necessary to protect customers, the website, or ORA Cosmetics, subject to applicable law.

6. Product Information

ORA Cosmetics makes reasonable efforts to provide accurate product information.

Product information may include:

• Product descriptions.
• Product images.
• Ingredients.
• Size and weight.
• Fragrance descriptions.
• Product features.
• Usage information.
• Packaging information.

Product images may vary slightly from the physical product due to photography, lighting, display settings, packaging updates, or manufacturing changes.

ORA does not guarantee that every website description, image, color, measurement, or other product detail will always be completely current or error-free.

7. Cosmetic and Personal-Care Products

ORA Cosmetics products are intended to be used according to their labeling and directions.

Customers should:

• Read product labels before use.
• Follow applicable directions.
• Review ingredient information when relevant.
• Discontinue use if irritation or an unexpected reaction occurs.
• Contact an appropriate healthcare professional when necessary for questions concerning individual health or allergies.

ORA Cosmetics products are not intended to diagnose, treat, cure, or prevent disease unless a specific product is expressly identified and lawfully marketed for such a purpose.

Nothing on ORA-US.com should be interpreted as personalized medical advice.

8. Product Availability

Products displayed on the website may not always be available.

ORA Cosmetics reserves the right to:

• Limit quantities.
• Discontinue products.
• Modify product formulations or packaging.
• Correct inventory information.
• Restrict purchases where reasonably necessary.
• Cancel an order when a product is unavailable.

If ORA cancels an order because a product is unavailable after payment has been received, the applicable amount paid for the cancelled product will be refunded according to our Return and Refund Policy.

9. Pricing

ORA Cosmetics makes reasonable efforts to display accurate pricing.

However, pricing errors may occasionally occur.

ORA may correct pricing errors and, where appropriate, may cancel an order affected by an obvious pricing error.

If an order is cancelled because of a pricing error after payment has been processed, the amount charged for the cancelled order or affected item will be refunded.

Prices may change at any time before an order is accepted.

10. Orders

Submitting an order through ORA-US.com constitutes a request to purchase products.

An order confirmation does not necessarily mean that ORA has accepted the order in every circumstance.

ORA Cosmetics may decline or cancel an order when reasonably necessary, including situations involving:

• Product availability issues.
• Pricing or listing errors.
• Suspected fraudulent activity.
• Payment authorization problems.
• Shipping restrictions.
• Duplicate orders.
• Incorrect customer information.
• Violations of these Terms.
• Other legitimate operational or legal reasons.

If ORA cancels an order after payment has been received, an applicable refund will be processed.

11. Payment

Customers must provide valid payment information for purchases.

Payment processing may be performed by third-party payment providers.

ORA Cosmetics generally does not directly store complete payment-card information when payment processing is handled by a third-party provider.

Customers authorize the applicable payment provider to process charges associated with their order.

12. Shipping and Delivery

Shipping availability, delivery estimates, shipping charges, and delivery methods may vary by location and order.

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

• Carrier delays.
• Weather.
• Customs.
• Holidays.
• Incorrect addresses.
• Transportation disruptions.
• Government restrictions.
• Other circumstances outside ORA’s reasonable control.

Customers are responsible for providing accurate shipping information.

Please review our Return Policy and Refund Policy for information concerning damaged, missing, incorrect, or undelivered orders.

13. Returns and Refunds

Returns and refunds are governed by ORA Cosmetics’ separate:

• Return Policy
• Refund Policy

These policies form part of the overall terms applicable to purchases made through ORA-US.com.

Nothing in those policies or these Terms is intended to limit mandatory consumer rights under applicable law.

14. Promotions and Discounts

ORA Cosmetics may offer promotions, discounts, coupon codes, bundles, or other promotional programs.

Unless otherwise stated:

• Promotions may have expiration dates.
• Certain products may be excluded.
• Promotions may not be combined.
• Promotional codes may have usage limits.
• Promotions may be subject to additional terms.
• ORA may correct obvious errors in promotional offers.

ORA reserves the right to modify or discontinue a promotion where permitted by law.

15. Intellectual Property

The website and its content are owned by ORA Cosmetics or used under appropriate authorization.

This may include:

• ORA trademarks and logos.
• Brand names.
• Product names.
• Product photographs.
• Graphics.
• Videos.
• Written content.
• Website design.
• Product packaging artwork.
• Marketing materials.
• Original text and descriptions.

Except as permitted by law or expressly authorized by ORA Cosmetics, you may not reproduce, modify, distribute, sell, publish, or commercially exploit ORA-owned website content without written permission.

16. ORA Trademarks

ORA Cosmetics and related ORA brand names, logos, product names, slogans, designs, and other brand identifiers may be trademarks or proprietary assets of ORA Cosmetics or its licensors.

Unauthorized use of ORA trademarks may violate applicable intellectual-property laws.

Nothing in these Terms grants you a license to use ORA trademarks.

17. Customer Reviews and User Content

Customers may have opportunities to submit reviews, comments, photographs, feedback, or other content.

You represent that content you submit:

• Is truthful to the best of your knowledge.
• Does not knowingly violate another person’s rights.
• Does not contain unlawful, defamatory, threatening, or fraudulent material.
• Does not contain malicious software.
• Does not improperly disclose another person’s private information.
• Does not impersonate another person.

ORA Cosmetics may remove content that violates applicable law, these Terms, or reasonable website standards.

However, ORA Cosmetics does not prohibit or penalize customers for submitting honest opinions, including negative reviews, about ORA products or services. Federal law protects consumers’ ability to share honest reviews and prohibits certain contractual provisions that restrict or penalize such reviews.

18. Customer Content License

When you voluntarily submit content to ORA Cosmetics, you grant ORA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and publish that content for legitimate business purposes, subject to applicable law.

This may include displaying a customer review on ORA-US.com or related ORA marketing channels.

ORA will not claim ownership of your copyright merely because you submit a review or other content.

Nothing in these Terms is intended to require you to surrender intellectual-property rights in your review or other content where prohibited by law.

19. Third-Party Services

ORA-US.com may use third-party services for functions such as:

• Payment processing.
• Website hosting.
• Shipping.
• Analytics.
• Advertising.
• Email communications.
• Customer support.
• Fraud prevention.

Third-party services may have their own terms and privacy policies.

ORA Cosmetics is not responsible for the independent practices of third-party providers outside ORA’s reasonable control.

20. Third-Party Links

The website may contain links to third-party websites.

These links may be provided for convenience.

ORA Cosmetics does not control third-party websites and does not guarantee the accuracy, security, availability, or content of those websites.

Your use of third-party websites is subject to their applicable terms and policies.

21. Privacy

Your use of ORA-US.com is also subject to the ORA Cosmetics Privacy Policy.

The Privacy Policy explains how ORA may collect, use, disclose, retain, and protect personal information.

ORA Cosmetics’ privacy practices and representations are intended to be consistent with its actual data practices. The FTC emphasizes that businesses should honor privacy and security commitments made to consumers.

22. Cookies and Tracking Technologies

ORA-US.com may use cookies and similar technologies for purposes such as:

• Website functionality.
• Shopping-cart operation.
• Analytics.
• Website performance.
• Customer preferences.
• Security.
• Marketing where permitted.

Additional information is provided in the ORA Cosmetics Privacy Policy.

23. Website Availability

ORA Cosmetics does not guarantee that the website will always be:

• Available.
• Uninterrupted.
• Error-free.
• Completely secure.
• Free of viruses or other harmful components.

Website availability may be affected by maintenance, technical problems, third-party services, internet connectivity, or circumstances beyond ORA’s reasonable control.

24. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an ΓÇ£as availableΓÇ¥ and ΓÇ£as isΓÇ¥ basis.

ORA Cosmetics does not make warranties beyond those that cannot legally be excluded.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that applicable law requires ORA to provide.

25. Limitation of Liability

To the maximum extent permitted by applicable law, ORA Cosmetics will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products, except where such limitation is prohibited by law.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

26. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

This provision does not require you to indemnify ORA for matters caused by ORA’s own unlawful conduct where such a requirement is prohibited by applicable law.

27. Suspension or Termination

ORA Cosmetics may suspend or terminate access to an account or website feature where reasonably necessary because of:

• Fraudulent activity.
• Security concerns.
• Abuse of the website.
• Violation of these Terms.
• Unlawful activity.
• Protection of customers or ORA systems.

Termination does not eliminate rights or obligations that arose before termination.

28. Governing Law

These Terms will be interpreted according to the applicable laws of the jurisdiction governing ORA Cosmetics and the transaction, except where applicable consumer-protection laws require otherwise.

Nothing in this section is intended to deprive a consumer of mandatory protections available under the laws of the consumer’s jurisdiction.

29. Dispute Resolution

ORA Cosmetics encourages customers to contact customer service first so that concerns can be resolved informally whenever possible.

Where a dispute cannot be resolved informally, the parties may have rights and obligations concerning dispute resolution under applicable law.

Nothing in these Terms prevents a customer from exercising a non-waivable legal right or filing a complaint with an appropriate governmental or regulatory authority.

30. Changes to These Terms

ORA Cosmetics may update these Terms from time to time.

Updated Terms will be posted on ORA-US.com with a revised effective date.

Your continued use of the website after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.

For material changes that legally require notice or consent, ORA Cosmetics will provide the notice or obtain consent required by applicable law.

31. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

32. Entire Agreement

These Terms, together with the applicable ORA Cosmetics Privacy Policy, Return Policy, Refund Policy, and other policies expressly incorporated into the website, constitute the applicable agreement governing your use of ORA-US.com and purchases made through the website, subject to applicable law.

33. No Waiver

If ORA Cosmetics does not immediately enforce a provision of these Terms, that does not necessarily mean ORA has waived its right to enforce that provision later.

34. Contact ORA Cosmetics

If you have questions regarding these Terms of Use, please contact ORA Cosmetics using the current customer-service information published on ORA-US.com, or visit our Contact Us page.

ORA Cosmetics
Premium Personal Care & Beauty Products
Website: ORA-US.com

Customer Summary

By using ORA-US.com, customers agree to:

• Use the website lawfully and responsibly.
• Provide accurate order and account information.
• Protect their account credentials.
• Follow applicable product directions and labeling.
• Respect ORA’s intellectual-property rights.
• Follow the applicable Return and Refund Policies.
• Review the Privacy Policy regarding personal information.
• Provide honest and lawful reviews and customer content.