1. Introduction
ORA Cosmetics (“ORA Cosmetics,” “ORA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how ORA Cosmetics may collect, use, disclose, store, and protect information when customers visit, purchase from, or otherwise interact with ORA-US.com, our online store, customer-service channels, and related services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy, subject to any rights and choices provided by applicable law.
2. Information We Collect
Depending on how you interact with ORA Cosmetics, we may collect the following categories of information.
A. Information You Provide
This may include:
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Account login information
- Order and transaction information
- Product preferences
- Customer-service communications
- Return and refund information
- Reviews, feedback, or other content you voluntarily submit
- Information provided when contacting us about an order or product
We only request information that is reasonably necessary for the applicable business purpose.
B. Payment Information
When you make a purchase, payment information may be processed by third-party payment processors.
ORA Cosmetics may receive transaction-related information such as:
- Payment status
- Transaction reference
- Payment method type
- Billing information
- Order amount
ORA generally does not need to store complete payment-card numbers when payment processing is handled by a third-party payment provider.
Customers should review the applicable payment provider’s privacy and security practices for additional information.
C. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic location derived from technical information
- Website pages visited
- Referring website
- Date and time of website activity
- Device and usage information
- Cookies and similar technologies
This information may be used to operate, secure, analyze, and improve our website.
3. How We Use Customer Information
ORA Cosmetics may use customer information for legitimate business purposes, including:
- Processing and fulfilling orders
- Delivering products
- Providing customer service
- Processing returns, refunds, and replacements
- Communicating about orders
- Maintaining customer accounts
- Responding to questions and requests
- Improving products and services
- Improving website functionality
- Understanding website usage
- Preventing fraud and unauthorized transactions
- Protecting our website and systems
- Maintaining business and transaction records
- Complying with legal and regulatory obligations
- Sending marketing communications where permitted
- Managing promotions and customer programs
- Resolving disputes
- Enforcing our terms, policies, and agreements
4. Marketing Communications
If permitted by applicable law, ORA Cosmetics may send customers promotional communications about:
- New products
- Product launches
- Special offers
- Promotions
- Discounts
- Brand announcements
- Other ORA-related information
Customers may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication.
Unsubscribing from marketing communications does not necessarily stop transactional or service-related communications, such as order confirmations, shipping notifications, account notices, or important policy updates.
5. Cookies and Similar Technologies
ORA Cosmetics may use cookies, pixels, tags, analytics tools, and similar technologies to:
- Operate the website
- Remember preferences
- Maintain shopping-cart functionality
- Understand website traffic
- Analyze website performance
- Improve customer experience
- Support marketing and advertising activities where permitted
Depending on the customer’s browser, device, location, and applicable law, customers may be able to control certain cookie preferences through browser settings or website cookie-management tools.
Disabling certain cookies may affect website functionality.
6. How We Share Information
ORA Cosmetics does not sell customer personal information simply as part of ordinary product sales.
We may share information with trusted service providers when reasonably necessary to operate our business.
These parties may include:
- Payment processors
- Shipping and delivery providers
- E-commerce and website service providers
- Hosting providers
- Customer-service platforms
- Email and communication providers
- Analytics providers
- Marketing service providers
- Fraud-prevention providers
- Information-technology service providers
- Professional advisers
- Legal and accounting service providers
Service providers are expected to use information only for appropriate business purposes and in accordance with applicable contractual and legal requirements.
7. Business Transfers
If ORA Cosmetics is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy proceeding, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.
Where required by law, appropriate notices or consents will be provided.
8. Legal and Regulatory Disclosures
ORA Cosmetics may disclose information when reasonably necessary to:
- Comply with applicable laws or regulations
- Respond to lawful requests from government authorities
- Protect the rights, property, or safety of ORA Cosmetics
- Protect customers or other individuals
- Investigate suspected fraud or unauthorized activity
- Enforce contractual terms and company policies
- Defend or establish legal claims
ORA Cosmetics does not disclose more information than reasonably necessary for the applicable purpose, where legally and operationally feasible.
9. Data Security
ORA Cosmetics takes reasonable administrative, technical, and organizational measures designed to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
- Access controls
- Password protections
- Secure website connections
- Restricted access to customer information
- Vendor security controls
- Monitoring and security procedures
- Employee and contractor access limitations
However, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure.
Customers should also take reasonable precautions when creating passwords, accessing their accounts, and providing information online.
10. Data Retention
ORA Cosmetics retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing transactions
- Providing customer services
- Maintaining business records
- Accounting and tax requirements
- Fraud prevention
- Resolving disputes
- Enforcing agreements
- Meeting legal and regulatory obligations
When information is no longer reasonably required, ORA may delete, anonymize, or securely dispose of it, subject to applicable retention requirements.
11. Customer Accounts
Customers who create an account are responsible for maintaining the confidentiality of their login credentials.
Customers should notify ORA if they believe their account has been accessed without authorization.
ORA may take reasonable steps to protect or secure an account when unauthorized activity is suspected.
12. Children’s Privacy
ORA Cosmetics’ website and services are intended for a general audience and are not directed toward children who are below the minimum age required under applicable law to provide personal information independently.
ORA Cosmetics does not knowingly request personal information from children in circumstances where parental consent is legally required.
If a parent or legal guardian believes that a child has provided personal information to ORA inappropriately, they may contact us to request appropriate action.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, services, social-media platforms, payment providers, shipping services, or other external resources.
ORA Cosmetics is not responsible for the privacy practices, security, or content of third-party websites.
Customers should review the privacy policies of third-party services before providing personal information.
14. International Customers and Data Transfers
ORA Cosmetics may operate or use service providers in multiple countries.
As a result, customer information may be processed or stored in countries other than the country where the customer resides.
Where required by applicable law, ORA Cosmetics will take appropriate measures for international transfers and processing of personal information.
Privacy rights and protections may differ between jurisdictions.
15. United States Privacy Rights
Depending on where a customer resides and applicable state law, customers may have certain privacy rights concerning their personal information.
These rights may include, where applicable:
- The right to know or access certain personal information.
- The right to request correction of inaccurate information.
- The right to request deletion of certain personal information.
- The right to obtain a copy of certain information.
- The right to opt out of certain forms of data processing or targeted advertising where applicable.
- The right to limit certain uses of sensitive personal information where applicable.
- The right to appeal certain privacy decisions where applicable.
- The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.
Not every right applies in every jurisdiction, and certain legal exceptions may apply.
16. California Privacy Rights
If you are a California resident, additional rights may apply under the California Consumer Privacy Act and other applicable California privacy laws.
Subject to applicable legal requirements and exceptions, California residents may have rights concerning:
- Access to personal information.
- Correction of inaccurate personal information.
- Deletion of certain personal information.
- Information regarding categories of personal information collected and disclosed.
- Opting out of certain forms of sale or sharing of personal information, where applicable.
- Limiting certain uses of sensitive personal information, where applicable.
- Non-discrimination for exercising applicable privacy rights.
ORA Cosmetics does not intend to sell personal information for monetary consideration.
If ORA’s processing practices change in a manner that triggers additional legal obligations, this Privacy Policy may be updated accordingly.
17. How to Submit a Privacy Request
Customers may contact ORA Cosmetics to request access, correction, deletion, or other privacy-related assistance where applicable. Visit our Contact Us page, or use the current contact information published on ORA-US.com.
A request should include enough information for ORA to reasonably verify the request and locate the relevant information.
ORA may request additional information to verify the identity of the person making the request.
ORA will not require information for verification that is unnecessary or disproportionate to the request, where applicable law provides otherwise.
18. Authorized Agents
Where permitted by applicable law, a customer may authorize another individual to submit a privacy request on their behalf.
ORA may require documentation establishing the agent’s authority and may independently verify the identity of the customer.
19. Privacy Request Response Times
ORA Cosmetics will respond to valid privacy requests within the time period required by applicable law.
Where legally permitted, ORA may extend the response period when a request is unusually complex or requires additional review.
If additional time is required, ORA will provide an appropriate explanation where required.
20. Do Not Track
Some web browsers provide a “Do Not Track” setting.
Because there is currently no universally accepted technical standard for responding to all Do Not Track signals, ORA Cosmetics may not respond to every browser-based Do Not Track signal.
Where required by applicable law, ORA will honor legally recognized privacy preference signals.
21. Data Accuracy
ORA Cosmetics relies on customers to provide accurate and current information.
Customers may contact ORA to request correction or updating of personal information where applicable.
22. Customer Service Communications
When customers contact ORA Cosmetics, communications may be retained as necessary to:
- Respond to the customer’s request.
- Maintain customer-service records.
- Investigate complaints.
- Process returns or refunds.
- Improve customer service.
- Protect against fraud or abuse.
- Meet legal obligations.
Customers should avoid including unnecessary sensitive information in ordinary customer-service communications.
23. Sensitive Personal Information
ORA Cosmetics generally does not request sensitive personal information unless reasonably necessary for a specific legitimate business or legal purpose.
Customers should not provide unnecessary sensitive information through website forms, emails, reviews, or customer-service communications.
Where applicable law imposes additional requirements concerning sensitive personal information, ORA will handle such information in accordance with those requirements.
24. Data Breach and Security Incidents
If ORA Cosmetics determines that a security incident has affected personal information and applicable law requires notification, ORA will provide notifications in accordance with applicable legal requirements.
Depending on the circumstances, notifications may be provided by email, website notice, direct communication, or other legally permitted means.
25. Changes to This Privacy Policy
ORA Cosmetics may update this Privacy Policy periodically to reflect changes in:
- Products and services.
- Website functionality.
- Data-processing practices.
- Technology.
- Legal or regulatory requirements.
- Business operations.
When changes are made, the updated policy will be published on ORA-US.com with a revised effective date.
26. Contact ORA Cosmetics
For questions, concerns, or requests relating to this Privacy Policy or customer information, please contact ORA Cosmetics using the current contact information published on ORA-US.com, or our Contact Us page.
ORA Cosmetics
Premium Personal Care & Beauty Products
Website: ORA-US.com
Privacy at a Glance
- What we collect: Information necessary to process orders, provide services, operate our website, communicate with customers, and improve our business.
- How we use it: Primarily for order fulfillment, customer service, security, business operations, legal compliance, and permitted marketing.
- Who we share it with: Trusted service providers such as payment processors, shipping companies, technology providers, analytics providers, and other vendors needed to operate our business.
- Customer control: Depending on applicable law, customers may have rights to access, correct, delete, or otherwise control certain personal information.
- Security: ORA uses reasonable administrative, technical, and organizational safeguards, but no online system can be guaranteed completely secure.
- Children: ORA does not knowingly seek personal information from children in circumstances where parental consent is legally required.
- International customers: Personal information may be processed across borders, subject to applicable privacy laws and safeguards.
- Your legal rights: Nothing in this Privacy Policy is intended to limit mandatory privacy rights provided by applicable law.